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Home > Frequently Asked Questions

Frequently Asked Questions

Is Gems On Display a secure website?
Can I track my order once it has been shipped?
Do you offer quantity discounts?
What are your shipping costs?
If the item that I ordered does not fit my needs, may I return it?
My item arrived defective or broken.
Has my ordered shipped?
Will I be required to be present to accept package delivery?

Is Gems On Display a secure website?
Gems On Display uses secure SSL encryption to protect your sensitive information.

Can I track my order once it has been shipped?
Yes you can track your order via UPS (www.ups.com) by using the tracking number that you will receive via email upon order shipment.

Do you offer quantity discounts?
Yes we offer quantity discounts on our entire product line. Which are posted on our website. All orders over $100.00 also qualify for an additional 5% discount.

Should you require very large quantities, please call 888-317-2213.

We will not be undersold. Should you find the same item from our competition at a lower delivered price, we will gladly beat their price by 5%. *Does not apply to closeouts and damaged goods.

What are your shipping costs?
Please see our shipping page.

If the item that I ordered does not fit my needs, may I return it?
We will gladly replace any merchandise that does not fit your needs, as long as the product is returned in the original packaging within 15 days. Customer is responsible for all shipping charges.

My item arrived defective or broken.
We will gladly replace any damaged item or refund your purchase price on the damaged item at your request. Gems On Display will pay for all related shipping charges. Damage claims must be received in seven business days.

Has my order shipped?
Please click the 'Services' tab, select Log on, and then Review previous orders.

Will I be required to be present to accept package delivery?
No, our carrier will leave the package at your door or reception area unless signature required is requested.